Privacy & inquiries
About your inquiry
Teyi Technology (Hefei) Co., Ltd., based in Hefei, Anhui, China, is responsible for operating this website and handling inquiry information. The operator and Teyi Medical Technology CORP., the U.S. brand company in California, United States, are affiliated companies under common control. The contact form is for business, research and investment conversations. We use the information to review, respond to and follow up on your inquiry, not for marketing.
Information in the form
Email, topic and message are required. Your email provides a way to reply; the topic and message explain what you would like to discuss. Name and organization are optional. Please share only information relevant to the conversation.
Series context
An inquiry opened from a series page can include a visible species and series reference. You can remove it before submitting. We also record the source page, the time we receive the inquiry and a request identifier so that we can handle it reliably.
Services and access
Cloudflare hosts and protects this website, carries submitted inquiries and uses Turnstile to help prevent automated abuse. It processes connection and security information such as IP addresses and browser or device signals.
Google stores inquiry information in a private Google Sheet for access by authorized people handling the conversation. This includes email, topic and message, any name or organization you provide, the source page and any selected species or series, the received time and a request identifier.
Cloudflare and Google support processing outside mainland China to receive and store inquiries, enable replies and protect the service. We do not specify a country of data residency. You can read their official privacy information below.
Technical records
We keep limited technical records to prevent duplicate submissions, limit abuse and confirm receipt. These include request identifiers and security checks derived from the submitted content. We also record the consent notice version and the server time at which consent was received, linked to the request identifier, so we can verify which notice applied to the inquiry. These technical records are processed through Cloudflare. The form uses browser session storage for a request identifier and content fingerprint; it does not save your message text there.
How long we keep information
We manually clear inquiry content no later than 12 months after the last communication. Information relating to a continuing working relationship, or information that must be retained by law, is handled separately for the relevant purpose. When inquiry content is cleared, we also remove its content-based duplicate checks and associated consent metadata. Minimal request and row identifiers may remain to prevent deleted records from being recreated; these retain neither the message nor its content fingerprint.
Questions and requests
To request access to, correction of or deletion of information you have shared, email [email protected]. Identify the relevant inquiry and the change you are requesting; we may ask for enough information to verify the request. Please do not submit sensitive personal information, identity documents, payment details or medical records through this form.
Your consent and withdrawal
The contact form asks for separate consent before sending an inquiry for processing outside mainland China. The checkbox is not selected by default. You can continue browsing other pages without consenting. This choice concerns sending this inquiry; Cloudflare still processes technical connection and security information when you browse this hosted website.
You can withdraw this consent by emailing [email protected] and identifying the relevant inquiry. We will stop further inquiry processing that relies on that consent; this may prevent us from continuing to handle or reply to your inquiry. Withdrawal does not recall processing that has already taken place. You may also request deletion, subject to the retention arrangements described above.